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QuickBooks Merchant Service for |
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Frequently Asked Questions Top 5 Questions
Other Questions
Top 5 QuestionsQ: What does QuickBooks Merchant Service for Point of Sale Web Stores include? A: QuickBooks Merchant Service for Point of Sale Web Stores offers:
Q: How much does the service cost? A: For pricing details, click here. Q: Can I use any shopping cart or Web store? A: Make sure you choose a shopping cart or web store that works with QuickBooks Point of Sale SDK 1.0 or higher. Ask your web store provider about their compatibility with QuickBooks Point of Sale. Q: What do I need to get started? A: Choose a web store provider to set up your web store. Choose from a variety of integrated web store companies to help you set up a web store that can easily connect to your QuickBooks Point of Sale software. Note: Web store services are billed separately. Connect your merchant service account to your web store. The company you use to set up your web store will provide simple instructions to help you connect your web store to your merchant account so you can process credit card transactions within your web store. Funds for your credit card transactions will be deposited in your merchant account. Connect your web store to your QuickBooks Point of Sale software. Follow the instructions provided by your web store company. Once connected, you will send your QuickBooks Point of Sale inventory information to you web store, eliminating the need to maintain two separate lists of inventory. And you will send online sales and customer information from your web store to QuickBooks Point of Sale, so you can keep all of your data in one place. Q: I already have a QuickBooks POS Merchant Service account. Why do I need another merchant account? A: The QuickBooks Point of Sale Merchant Service account is underwritten primarily for processing face-to-face transactions, conducted when the paying customer is in the retailer's presence. The payments for sales made online or through a web store shopping cart have a higher risk to you (the merchant) due to the possibility of use of stolen/fraudulent card information. Online credit card processing therefore requires a QuickBooks Merchant Service for POS Web Stores merchant account, which provides additional safeguards and authentication mechanisms. We provide a special bundled pricing to QuickBooks Point of Sale Merchant Service users who sign up for the QuickBooks Merchant Service for POS Web Stores account. Other QuestionsQ: Will I be able to run reports on my web store sales and customers? A: Yes. If you set up your web store with one of the companies that are compatible with QuickBooks Point of Sale, you will be able to run reports on your web store sales and customers in QuickBooks Point of Sale. Depending on which web store provider you choose, you will have different options on how you can configure your web store to work with QuickBooks Point of Sale. You can contact your web store provider to learn more about setting up your web store to work with QuickBooks Point of Sale. Q: What credit cards are accepted? A: Visa, MasterCard, American Express and Discover® Network, Diners Club and JCB. Q: My business is located outside the United States. Can I still use QuickBooks Merchant Service? A: No, only U.S.-based companies with a U.S. bank account can use QuickBooks Merchant Service. Q: Can I use my existing merchant account? A: No, you must apply for the QuickBooks Merchant Service for POS Web Stores. If you have any other type of merchant account, you'll need to apply for the QuickBooks Merchant Service for POS Web Stores to enter and process online credit card payments that you accept from your customers in QuickBooks Point of Sale. Q: Will I need to sign up for an Internet Gateway (like VeriSign or Authorize.net)? A: No. QuickBooks Merchant Service for POS Web Stores includes a gateway at no extra cost. All of your transactions will process through our gateway using SSL encryption. Q: Can I keep my existing bank account? A: Yes, you can have your credit card payments deposited into any business bank account that accepts electronic funds transfers. Q: How do I apply for QuickBooks Merchant Service? A: The application is easy to complete and submit. The application process takes about 5 to 10 minutes. Important: If there is no activity on your online application for more than 15 minutes, it will be automatically cancelled for your protection and you'll have to begin the application process again. Apply for the Merchant Service. Q: What will I need to apply? A: You will need the following information about your business:
Q: How long does the application-approval process take? A: Once your application is submitted, it will be reviewed by our credit underwriting department. In most cases, you will receive a decision on your application within two business days (often quicker). We will contact you via e-mail with a decision. Occasionally, a business will be asked to supply additional information in order for us to arrive at a decision. After receipt of any additionally requested information, you will be notified of a decision within one to five additional business days. Upon application approval, your new merchant account must be activated at the bank and throughout the credit card processing network. This takes up to two more business days. You will receive another e-mail notifying you when your account has been activated. Once your account has been activated, you can start processing credit cards in your web store. Q: How do I find out the status of my application? A: If you've already applied and have questions on the status of your application, send an e-mail message to app-status@intuit.com. Include your application number, business name, address, and the e-mail address used in your application. Q: What happens after I sign up? A: 2. When your store is complete and your merchant account has been activated, follow your web store provider's instructions to connect your QuickBooks Merchant Service for POS Web Stores account to your web store and to connect your web store to your QuickBooks Point of Sale software. 3. Once connected, you can exchange information between your web store, merchant account, and QuickBooks Point of Sale, so you can manage the inventory, sales, and customer information for both your web store and your bricks-and-mortar store within QuickBooks. Q: How do I set up QuickBooks Merchant Service? A: Once your application is approved, your new merchant account must be activated throughout the credit card processing network. This takes approximately two business days. Once your new account is activated throughout the network, you will receive an e-mail indicating this. At this time you can begin processing credit card payments. There is no additional set-up required. Click here for additional terms and conditions by service. |