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Frequently Asked Questions

Learn more about Intuit GoPayment.

Getting Started

> What do I need to get started?

You will need to apply for a QuickBooks Merchant Service (for PC or Mac) account. You will also need a GoPayment-supported mobile phone with data access. Mobile phones and phone plans are provided by the carrier of your choice.

> How do I apply for GoPayment? > What will I need to apply? > How do I find the status of my application? > How much does the service cost? > Who is Intuit Payment Solutions?

Service

> Can I use my existing merchant account with GoPayment? > How long does it take to get set up? > What if I have multiple employees that I want to give access to GoPayment? > Is there somewhere I can go to see all my GoPayment transactions? > What if I don't like the GoPayment service, am I locked into a contract? > Does GoPayment work with my QuickBooks Financial Software?

Payment Transactions

> What credit cards are accepted? > Are debit cards accepted? > How long does it take to process a transaction? > Do I need to get a signature from my customer? > Do GoPayment charges get billed onto my phone plan?

Equipment

> Can I use my existing mobile phone? > Do I need a special phone plan? > Is there additional hardware I can purchase that works with GoPayment? > Do I have to purchase the additional equipment when I sign up for my GoPayment account? > Does Intuit sell phones or phone plans?

Security

> How secure is processing on your phone? > What if I lose my phone?

Bank Account

> Can I keep my existing bank account? > How quickly are funds transferred to my account? > What type of bank account do I need?

1. In some cases, a separate account may be required. $9.95 monthly fee for GoPayment only applies for those that have an existing QuickBooks Merchant Service (PC or Mac) account.

2. No cancellation or long term contract policy is only for QuickBooks Merchant Service (PC or Mac). There may be contracts and cancellation fees for your mobile phone or phone plan as provided directly by the carrier of your choice.

3. Funds generally are deposited into your account within 2-3 business days depending on your financial institution and your Demand Deposit Account. Clearance time for funds may vary depending on your Demand Deposit Account.

* Subject to occasional downtime for system maintenance and other reasons outside of our control.