Frequently Asked Questions
Learn more about Intuit GoPayment.
Getting Started> What do I need to get started?
You will need to apply for a QuickBooks Merchant Service (for PC or Mac) account. You will also need a GoPayment-supported mobile phone with data access. Mobile phones and phone plans are provided by the carrier of your choice.
You can either apply online or by phone. For Intuit Merchant Service for QuickBooks for Mac merchants, please call customer support at 800-558-9558 to apply. It only takes about 10 minutes. Once the application is submitted, it will be reviewed by our credit underwriting department. In most cases, you’ll receive a decision via e-mail within two business days (often quicker).
You must be an owner/principal of the merchant business and at least 18 years of age to complete the application. You will need the following information:
• Telephone numbers
• Fax numbers
• E-mail addresses
• Social Security numbers (for owners/principals)
• Business banking information (have a check handy)
• Federal Tax ID (for Corporations, LLS's and Partnerships), or your Social Security number (for Sole Proprietors)
• Estimated monthly credit and debit card sales volume
• Existing card processing information (if applicable)
If you've already applied and have questions on the status of your application, send an e-mail to email@example.com or call (800) 558-9558. Please include your application number, business name, address, and the e-mail address used in your application.
For pricing details, click here.
Intuit Payment Solutions offers a full range of merchant services to small businesses nationwide, including credit and debit card processing.
Intuit Inc. is a leading provider of business and financial management solutions for small and mid-sized businesses; financial institutions, including banks and credit unions; consumers and accounting professionals. Its flagship products and services, including QuickBooks®, Quicken® and TurboTax® software, simplify small business management and payroll processing, personal finance, and tax preparation and filing.
Service> Can I use my existing merchant account with GoPayment?
No, you must sign up for a QuickBooks Merchant Service (PC or Mac) account for GoPayment. However, if you currently use QuickBooks Merchant Service to process in the back office or on the web, in most cases you can use the same account number for your GoPayment processing. As an existing merchant, you’ll additionally receive a discount and pay only $9.95 a month to add GoPayment support to your existing account.1
After you get approved, setting up your account is fast and easy. Just log into our Merchant Service Center online, set up your GoPayment user(s), download the application onto your supported mobile phone, and you’re ready to start accepting payment. If you require assistance setting up your service, please call our customer service center at 800-558-9558.
You can enable as many of your employees to use GoPayment as you wish. All you have to do is create a GoPayment user name for each employee and provide them with a GoPayment-supported mobile phone. You need only one QuickBooks Merchant Service account for GoPayment.
Yes. Access our free online Merchant Service Center. There, you will be able to view all the transactions you and your employees have made. You can sort transactions by date. It's accessible anytime from any computer that has an Internet connection.*
No, with GoPayment there are no cancellation fees and no long term contracts. If you are not satisfied, you can cancel at any time.2
QuickBooks not required to use GoPayment. Optional download feature requires QuickBooks Pro or Premiere 2009 or higher or Mac 2010 or higher, sold separately.
Payment Transactions> What credit cards are accepted?
All major credit cards are accepted including Visa, MasterCard, Discover, American Express, Diner's Club, JCB and others.
At this time, signature debit is accepted. However, PIN Debit is not accepted.
A typical transaction will only take a few seconds to complete. This time will vary depending on your location and cell phone carrier signal.
No, you don’t have to. Many businesses have customers sign an invoice that reconfirms the amount charged. Or if you’d like, you can purchase the optional Bluetooth card reader and printer combo and print out a receipt for you and one for the customer which they can sign for your records.
No, all mobile phone and phone plans are provided separately by the carrier of your choice. Intuit will send out a separate bill for all GoPayment service charges.
Equipment> Can I use my existing mobile phone?
If you have a mobile phone with an internet browser, you can access the web version of GoPayment. However, there is a second way to process which is by downloading the GoPayment application onto a supported mobile phone. The application version of GoPayment is easier to use and is compatible with the optional Bluetooth hardware we offer. Click here to see a list of GoPayment-supported mobile phones.
You will need a phone plan with basic data access. Data plans typically come in two versions, pay each month for a certain amount of usage or a pay as you go. Talk to your carrier to find the option that works best for you.
Yes, we offer Bluetooth credit card reader and a Bluetooth credit card reader and printer combo. These are optional pieces of equipment and are not required to use GoPayment. Using either of these devices will help you qualify for the lower discount rate.
No. These are optional pieces of equipment and you can purchase them any time you want.
No, Intuit only offers the GoPayment service. All mobile phone and phone plans are provided and billed separately by the carrier of your choice.
Security> How secure is processing on your phone?
It's just as safe as processing with a credit card terminal. Sensitive credit card information is never stored on the phone. To protect data in transit, GoPayment adheres to online banking industry protection standards, using an https connection over SSL (Secure Socket Layer) at 128-bit encryption.
Each user has a unique login and password that is required to access your GoPayment information. In addition, since no credit card information is stored on the phone, you are ensured the safety of your customer’s sensitive payment information.
Bank Account> Can I keep my existing bank account?
Yes, you can have your credit and debit card payments deposited into any bank account that accepts electronic funds transfer (EFT). Funds are deposited from your merchant account into your existing bank account.
Funds are typically deposited into your bank account within 2-3 business days.3
A business checking account is preferred; however, if you do not have a business account, a personal account that is primarily used for the business and is in the owner's name is acceptable. Your bank must allow this account to be credited and debited via electronic funds transfer (EFT).